A contract between the customer and Crystalluxe-London for the sale of our products will only exist once an order has been accepted, processed and dispatched.
Sporadically, availability and delivery time scales of goods is subject to change, in this instance, if you have placed an order with Crystalluxe-London, you will be advised of the changes and you have the option to request a full refund of your original purchase in the method you made the order payment.

All prices will be quoted in default £ Sterling for both interior design projects and retail sales. We may offer to quote the price in the following currencies only:

• USD/DOLLARS ($)

• EUROS (€)

This will be an accurate to an exact up to date rate.

All dates shown on our website are estimated delivery dates only and may be subject to change depending on the product or project. We will ensure that all delivery will be done in a timely and professional manner and to the highest standard.

Crystalluxe-London aims to fully satisfy all order requests, which includes interior design projects or purchases via our retail sales, or personal shopper team which may be single or multiple purchases meet the standard expected. If the goods you have chosen fail to meet your approval for any reason, please contact us in writing or another durable medium within 14 working days of taking delivery and we will be pleased to make a full refund or exchange. Please note, this does not include ‘Contract Furniture’ or ‘Special order’. Please contact us via email at: customerservices@crystalluxelondon.com or preferably in writing to: Crystalluxe-London Ltd, Liberty House, 222 Regent Street, Greater London, W1B 5TR, United Kingdom.

We have various delivery methods including DHL and some deliveries will be made using deliver a two man vehicles. All deliveries will be discussed and confirmed with you, this will allow you to be available when couriers delivery your order. On delivery, our drivers will take the pieces of furniture to the room of your choice; this includes unpacking, and removal of the packaging on your behalf.

You are advised to check the inside of the boxes before hand at the point of signing, before accepting your item even if the boxes appear to be in perfect condition. In the situation that the items are not in perfect condition, we advise that you do not accept them and contact Crystalluxe- London for a replacement to be sent whilst the couriers or DHL is still in your premises/ with you on +44 (0) 0207 117 2576. Please, make sure you clearly mark the courier’s paperwork with a description of the problem. Once you accept the items, we will not be held responsible for any loss or damage whatsoever, signing for items as “Unchecked” will not be acceptable.

We strongly recommend that you are certain that all your purchase(s) will fit through elevators, doorways, stairs etc, this will avoid disappointment before you buy. If you would like assistance in measuring or the dimensions of the items you would like to purchase, please contact us by email: customerservice@crystalluxe-london.com or call on (Within the UK) on  0207 117 2576 (Outside the UK) +44 (0) 0207 117 2576 and will be happy to offer assistance. Conversely, we reserve the right to apply a restocking change of 20% and the cost of the delivery will be charged for items returned in this situation.

Recommended, larger international orders require ‘Specialist’ care and handling and are, therefore, despatched through our international agents. This service is door to door and you will be contacted by your local Customs department when your item has landed prior to delivery to your home or business, so you will be in a position of expecting it.

In the situation that you may be unable to handle your order at the door, please advise us or make us aware. Often, boxes are quite large and too heavy to move. In these situations, we strongly recommend that you allow us to deliver to your local home removals company instead so you can then arrange onward delivery with appropriate assistance.

Please be advised, there will be an import tax payable locally in most countries and/states which vary for your item(s). Please, before you make your purchase contact us on email, these is the best option due to the different time zones and confirm your zip code or address and we will provide you with an estimated price for your delivery prior to your purchase if preferred at: customerservice@crystalluxe-london.com. Alternatively, you may proceed to make your purchase via phone or through the order form on our website and we will contact you to adjust the delivery costs before dispatch and confirmation of your order.

We advise that, even though we have an exceptional delivery record, it’s not possible to insure mirrors or mirrored furniture. However, we guarantee 99% that these fragile items will reach your homes or business in the best condition as expected.

You may exercise your right to cancel your order within 14 working days of taking your delivery in contacting us by email: customerservice@crystalluxe-london.com or in writing to Crystalluxe London, Liberty House, 222 Regent Street, Greater London, W1B 5TR, United Kingdom. Please note, ‘Contract Furniture and Special orders’ will not be refunded.

All our customers will be contacted prior to delivery, this will allow you to know when the delivery is arriving on which day and then again the morning of the delivery to further advice whether to expect an AM or PM slot.

At Crystalluxe-London, we offer ‘White Glove’ delivery service which is available for larger items that require assembly at a cost of £500.00. For choosing ‘White Glove’, we will take the furniture to your room of choice, unpack, assemble and remove the packaging on your behalf. This service is mostly useful for standard collection such as beds or armoires. The ‘White Glove’ service is inclusive for interior design projects.