Placing an order on Crystalluxe-London ecommerce website either online or via an order form on our website will be an acknowledgement of having read, understood and in agreement of the terms and conditions.Please contact Crystalluxe-London at: info@crystalluxelondon.com in the situation that you are not in agreement with any aspect of the terms and conditions before placing an order with us. All order confirmations will be emailed and confirmed in English only.

Crystalluxe-London is a British Luxury Brand, therefore, the terms and conditions and the use of our e-commerce website are governed by the English Law and you agree to submit to the non exclusive jurisdiction of the English court. Conversely, this does not affect your non excludable statutory rights.

As a Global Brand, we are pleased to consider order requests for interior design and our products including enquiries from outside the United Kingdom, however, we give no warranty, express or implied, that the use of this website or placing of any order through this website from outside the United Kingdom complies with any applicable non United Kingdom laws or regulations. That also includes any products or promotions not permitted under your own local law are not offered to you. The website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law.

All prices will be quoted in default £ Sterling for both interior design projects and retail sales. We may offer to quote the price in the following currencies only:

• USD/DOLLARS ($)

• EUROS (€)

This will be an accurate to an exact up to date rate.

All dates shown on our website are estimated delivery dates only and may be subject to change depending on the project. We will ensure that all the delivery will be done in a professional manner and to the highest standard.

Crystalluxe-London aims to fully satisfy its clients with all their purchases, which includes interior design projects or purchases via our retail sales, or personal shopper team which may be single or multiple purchases meet the standard expected. If the goods you have chosen fail to meet your approval for any reason, please contact us in writing or another durable medium within 14 working days of taking delivery and we will be pleased to make a full refund or exchange. Please note, this does not include ‘Contract Furniture’ or ‘Special order’. Please contact us via email at: customerservice@crystalluxe-london.com or preferably in writing to: Crystalluxe-London Ltd, Liberty House, 222 Regent Street, Greater London, W1B 5TR, United Kingdom.

We deliver larger items with a two man vehicles. All deliveries will be discussed and confirmed with you, this will allow you to be available when couriers delivery your order. On delivery, our drivers will take the pieces of furniture to the room of your choice; this includes unpacking, and removal of the packaging on your behalf.

You are advised to check the inside of the boxes before hand at the point of signing, before accepting your item even if the boxes appear to be in perfect condition. In the situation that the items are not in perfect condition, we advise that you do not accept them and contact Crystalluxe- London for a replacement to be sent whilst the couriers are still in your premises/ with you on +44 (0) 0207 117 2576 . Please, make sure you clearly mark the couriers paperwork with a description of the problem. Once you accept the items, we will not be held responsible for any loss or damage whatsoever, signing for items as “Unchecked” will not be acceptable.

We strongly recommend that you are certain that all your purchase(s) will fit through doorways, upstairs etc, this will avoid disappointment before you buy. If you would like assistance in measuring or the dimensions of the items you would like to purchase, please contact us by email: customerservice@crystalluxe-london.com or call on (Within the UK) on 0207 117 2576 (Outside the UK) +44 (0) 0207 117 2576 and will be happy to offer assistance. Conversely, we reserve the right to apply a restocking change of 20% and the cost of the delivery will be charged for items returned in this situation.

Crystalluxe-London furniture collections are of a very high standard; therefore, our items require specialist care and handling. Our main priority is to ensure your ordered items for both retail and interior design project arrive in a timely, safe and professional manner. Once your order is ready to be despatched/delivered, you will be contacted and advised of an expected delivery date and time slot. We advise that you allow approximately 4-8 weeks for ‘Standard Item’ and 8-12 weeks for ‘Contract Collection’ for delivery. Conversely, if the delivery exceeds the stated delivery dates, we will contact you by both telephone and in writing, in order for you to decide to proceed with your order or cancel your order.

You may exercise your right to cancel your order within 14 working days of taking your delivery in contacting us by email: customerservice@crystalluxe-london.com or in writing to Crystalluxe London, Liberty House, 222 Regent Street, Greater London, W1B 5TR, United Kingdom. Please note, ‘Contract Furniture and Special orders’ will not be refunded.

All our customers will be contacted prior to delivery, this will allow you to know when the delivery is arriving on which day and then again the morning of the delivery to further advice whether to expect an AM or PM slot.

At Crystalluxe-London, we offer ‘White Glove’ delivery service which is available for larger items that require assembly at a cost of £500.00. For choosing ‘White Glove’, we will take the furniture to your room of choice, unpack, assemble and remove the packaging on your behalf. This service is mostly useful for standard collection such as beds or armoires. The ‘White Glove’ service is inclusive for interior design projects.

Recommended, larger international orders require ‘Specialist’ care and handling and are, therefore, despatched through our international agents. This service is door to door and you will be contacted by your local Customs department when your item has landed prior to delivery to your home or business, so you will be in a position of expecting it.

In the situation that you may be unable to handle your order at the door, please advise us or make us aware. Often, boxes are quite large and too heavy to move. In these situations, we strongly recommend that you allow us to deliver to your local home removals company instead so you can then arrange onward delivery with appropriate assistance.

Please be advised, there will be an import tax payable locally in most countries and/states which vary for your item(s). Please, before you make your purchase contact us on email, these is the best option due to the different time zones and confirm your zip code or address and we will provide you with an estimated price for your delivery prior to your purchase if preferred at:customerservice@crystalluxe-london.com. Alternatively, you may proceed to make your purchase via phone or through the order form on our website and we will contact you to adjust the delivery costs before dispatch and confirmation of your order.

We advise that, even though we have an exceptional delivery record, it’s not possible to insure mirrors or mirrored furniture. However, we guarantee 99% that these fragile items will reach your homes or business in the best condition as expected.

In the situation that the goods you have chosen do not meet your approval for any reason, please contact us in writing or another durable medium within 14 working days of taking delivery and we will be happy to make a refund or exchange. Please be advised refund does not apply to ‘Contract Furniture’ and ‘Special orders’. We can be contacted via email: customerservice@crystalluxe-london.com or preferably in writing to: Crystalluxe-London, Liberty House, 222 Regent Street, Greater London, W1B 5TR, United Kingdom.

For purchases that may arrive damaged, this will be refunded, replaced and exchanged including the cost of courier.

If the goods you have chosen do not meet your approval for any reason, please contact us in writing or another durable medium within 14 working days of taking delivery atand we will be happy to make a refund or exchange. Please note, we are unable to refund ‘Contract Furniture’ or ‘Special Orders’. We can be reached via email at: customerservice@crystalluxe-london.com or in writing at: Crystalluxe-London, Liberty House, 222 Regent Street, Greater London, W1B 5TR, United Kingdom.

You may order out of stock items once we can provide you with the estimated delivery date. This can be done by contacting Crystalluxe-London at: info@crystalluxelondon.com with the product description and model number. We will contact you and advise you of the expected date of stock availability.

In the situation that the item you require is not in stock, you will be advised as soon as we receive your order and you will have the right to cancel with a full refund or your item can be put on a back order and we will advise you of the expected date of despatch.

In the event that our product is listed at an incorrect price due to technical error or error in pricing information, Crystalluxe-London shall have the right to refuse or cancel any order placed for product listed at the incorrect price or quotation for interior design project. In the event that your credit card has already been charged for the purchase and your order is cancelled, Crystalluxe- London shall issue a credit to your card account in the amount of the incorrect price.